01Where We Ship

We ship to addresses within the United States, excluding Utah and Hawaii. We do not ship internationally.

• Tobacco shipping laws vary by state and may change at any time. We reserve the right to cancel and refund any order that cannot be legally shipped to its destination.
• We do not ship to P.O. boxes, freight forwarders, or reshipping services, as these cannot accommodate adult signature delivery.
• Some states impose excise or tobacco taxes on remote sales. Applicable taxes are calculated at checkout.

02Age Verification & Adult Signature

All orders are for adults 21 years of age or older. Every order containing tobacco products requires an adult signature upon delivery from a recipient 21+ who may be asked to present valid government-issued ID.

• Packages cannot be left at the door, with a minor, or in a mailbox.
• If no eligible adult is available, the carrier will leave a notice and attempt redelivery or hold the package for pickup.
• Packages returned to us after unsuccessful delivery attempts, refusal, or failure to pick up may be reshipped at the customer's expense, or refunded for the merchandise total less all original and return shipping charges.
• We reserve the right to request additional age verification and to cancel any order we cannot verify.

03Processing Time

Orders are processed within 1–3 business days. Processing includes order and age verification, hand-selection from our humidor, careful packing, and handoff to the carrier.

• Business days are Monday through Friday, excluding weekends and U.S. federal holidays. Orders are not processed or shipped on weekends or holidays.
• Orders placed after 12:00 PM Pacific Time, or on a weekend or holiday, begin processing the next business day.
• Processing may take longer during holidays, new releases, and high-volume periods, or when an order requires address, payment, or age verification. If your order is delayed beyond our standard window, we will contact you.
• You will receive a shipping confirmation email with tracking once your order has been handed to the carrier.

04Shipping Methods & Estimated Transit

We ship via the United States Postal Service (USPS). Transit times begin after your order has been processed and accepted by the carrier.

*Transit estimates are provided by the carrier and vary by destination. Shipping rates are calculated at checkout based on the weight, size, and destination of your order.

05Delivery Estimates Are Not Guarantees

• Once your order is handed to the carrier, delivery is controlled by the carrier. Santa Monica Cigars is not responsible for delays caused by carriers, weather, natural events, holidays, carrier processing backlogs, or other circumstances outside our control.
• Expedited shipping shortens carrier transit time only. It does not shorten or skip processing time, and it does not guarantee delivery on a specific date.
• Shipping charges, including expedited shipping, are non-refundable once an order has been handed to the carrier, including when the carrier delivers later than estimated.
• If you need your order for a specific date or event, please order well in advance or visit our shop at 120 Broadway for same-day purchase.

06Shipping Address

• Please confirm your shipping address carefully at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
• Address changes cannot be made once an order has shipped.
• Orders returned to us as undeliverable may be reshipped at the customer's expense, or refunded for the merchandise total less shipping charges.

07Lost, Stolen & Delayed Packages

• Title and risk of loss pass to you once your order is handed to the carrier.
• If your tracking has not updated for 7 business days, please contact us and we will open an inquiry with the carrier on your behalf.
• Santa Monica Cigars is not responsible for packages marked as delivered by the carrier, or for packages lost or stolen after delivery. We are happy to assist you with filing a claim with the carrier.

08Damaged Orders

• Any damage must be reported within 24 hours of delivery by emailing us your order number and clear photos of the item and packaging.
• Please keep all products and packaging until your claim is resolved. Damaged items must be unsmoked and in the condition received.
• Claims reported after 24 hours may not be eligible for replacement or refund.

09Weather, Heat & Peak Seasons

• Extreme heat or cold can affect cigars in transit. During severe weather, we may hold your order and ship it once conditions improve, which may extend your delivery time.
• We are not responsible for the condition of products affected by weather after handoff to the carrier, or for packages left in high-heat conditions after delivery.
• Carrier delays are common from mid-November through early January. Please plan holiday and gift orders accordingly.