Shipping
FREE SHIPPING ON ORDERS $100+
How do I find out the status of my order?
Check your email confirmation for the status order first. All Tracking Numbers are emailed to our customers so you can easily track the status of your order with the link we have provided.
If there are any issues with your order please contact us
Email: santamonicacigars@gmail.com
How do I track the progress of my order?
Please refer to your recent email messages from Gentlemen Cigar. Once your order has been packed and scanned by the shipping service, you will receive a shipping confirmation email. Click on the link provided in the email to track the location of your package. If you can't find your tracking number, please forward a copy of your order confirmation, including your name, order number, and email address, to santamonicacigars@gmail.comWhat if my order arrives damaged?
We make every effort to ensure that your items reach you in perfect condition. However, in the unlikely event that your order should arrive damaged, you must immediately contact is for further instructions. Please do not discard any of the merchandise or packaging materials, as we may need these items for further investigation. Please note, any damaged material must be fully un-smoked and as sent.How will you pack and ship my cigars?
We provide the best possible service when it comes to storing, packing, and shipping cigars to you. All our cigars are stored in a temperature and humidity-controlled environment. From the time they arrive at our door until we hand them to the shipping courier, they are kept and maintained to allow the best possible humidification levels. We carefully pack each item, using paper, peanuts, bubble wrap, or other packing material as required to prevent damage, ensuring that the product remains in the best possible condition. Also, we always pack single cigars in a sealed plastic bag. With multiple Cigars we include a Boveda humidification pillow to ensure they hold their proper humidity during shipment.Shipping Services
We use either USPS Priority Mail or UPS... we do not use any other services. If you select standard shipping, our logistics expert will decide which service to use based on your location. We will make sure to go with the service that will get your cigars to you the quickest. If you select an expedited service we will use UPS Overnight, 2nd Day and 3 Day.
Please Note: ALL ORDERS shipped via UPS will require an adult signature per UPS shipping guidelines. Additionally, ALL ORDERS shipped to California will require an adult signature per state restrictions. Sorry for the inconvenience this may cause, as we try our best to provide the best customer experience regardless of the rules and regulations we have to navigate.
Santa Monica Cigars is currently not shipping tobacco products to Utah due to state restrictions.
Shipping Locations
At this time, we only ship to customers located within the state of California. Orders placed with a shipping address outside of California will be canceled and refunded.
Processing Time
All orders are processed within 1-3 business days. You will receive a confirmation email with tracking information once your order has been shipped.
Shipping Rates and Delivery Times
We offer the following shipping options:
- Economy Shipping: Estimated delivery within 5-8 business days after the order has been processed.
- Standard Shipping: Estimated delivery within 3-4 business days after the order has been processed.
- Express Shipping: Estimated delivery within 1-2 business days after the order has been processed.
Shipping rates are calculated at checkout based on the weight and dimensions of your order.
Located in Santa Monica, CA
Cigar assortment
Experience the Pinnacle of Cigar Preservation
Step into our luxurious walk-in humidor, an epitome of sophistication. Crafted with the finest cedar wood and framed by sleek glass walls, our humidor ensures the cigars are preserved in an optimal environment, maintaining their rich flavors and perfect humidity levels.