Refund policy
Santa Monica Cigars
Refund Policy
This policy explains when refunds are issued, what is refunded, and how long it takes. It works together with our Shipping Policy and Return Policy. By completing a purchase, you agree to all three.
01When Refunds Are Issued
| Situation | Outcome |
|---|---|
| Order canceled by you within 2 hours of purchase | Full refund, including shipping |
| Order canceled by us (legal shipping restriction, failed age verification, item unavailable, or pricing error) | Full refund, including shipping |
| Approved accessory return | Merchandise total, less 15% restocking fee |
| Damaged in transit or incorrect item shipped (reported within 24 hours) | Replacement or store credit, at our discretion |
| Refused, undeliverable, failed adult signature, or not picked up | Merchandise total, less all original and return shipping |
| Cigars, tobacco, and other final sale items | Not refundable |
| Carrier delays or delivery later than estimated | Not refundable |
Return eligibility, windows, and procedures are detailed in our Return Policy. Claims for damaged, defective, or incorrect items must be reported within 24 hours of delivery.
02What Is & Isn't Refunded
- ◆Shipping charges are non-refundable, including expedited shipping, once an order has been handed to the carrier. This includes deliveries that arrive later than estimated.
- ◆Refunds are based on the amount actually paid for the item, after any discounts. Discount and promo codes used on a refunded order are not reissued.
- ◆If a return brings an order that qualified for free shipping below the $50 threshold, the original cost of shipping may be deducted from your refund.
- ◆Applicable sales tax is refunded in proportion to the refunded merchandise.
- ◆Return shipping costs are the customer's responsibility and are not reimbursed.
- ◆We do not offer price adjustments or price matching after an order is placed.
03Refund Method & Timing
- ◆Approved refunds are issued to your original payment method within 10 business days of approval.
- ◆Banks and card issuers may take up to 15 additional business days to post the credit to your account.
- ◆Business days are Monday through Friday, excluding U.S. federal holidays.
- ◆You will receive an email confirmation once your refund has been processed.
04Store Credit
- ◆Where store credit is issued, it is provided as a credit or gift card usable online or in-store at Santa Monica Cigars.
- ◆Store credit does not expire and is not redeemable for cash, except where required by law.
05Carrier Delays & Courtesy Credits
From time to time, we may offer a courtesy credit or refund as a gesture of goodwill. Any such credit is at our sole discretion, applies only to that order, and does not change this policy or create an obligation for future orders.
06Chargebacks & Disputes
- ◆If there is a problem with your order, please contact us first so we can work to resolve it directly.
- ◆Chargebacks filed without first contacting us, or that conflict with the policies you agreed to at checkout, will be disputed with order records, tracking, and signature confirmation.
- ◆We reserve the right to decline future orders from customers with unresolved or fraudulent chargebacks.
07Subscriptions
Refunds for subscription boxes and gift subscriptions are governed by our Subscription Policy.
Questions About a Refund?
Email info@santamonicacigars.com with your order number.
(310) 310-8328 · 120 Broadway, Ste 103, Santa Monica, CA 90401
Last updated October 16, 2026